Accessibility statement

1. What we are aiming at

Nesso is used standing in somebody else flat, on a phone, often in poor light and in a hurry. That is a demanding context for everybody, and an excluding one if the interface assumes a steady hand, sharp eyes or a mouse. We treat accessibility as part of whether the product works at all.

We hold Nesso to the Web Content Accessibility Guidelines 2.1 at level AA, which is the standard EN 301 549 refers to and the one European accessibility law is built on.

2. Where we actually are

3. What is measured, not asserted

These are checked by automated tests that fail the build, rather than reviewed by eye once and left:

• Every text colour is measured against both page backgrounds and must reach 4,5:1, or 3:1 where the text is large. A palette change that broke one would stop the build.
• Nothing that starts moving on its own keeps moving. The front door tiles rise, settle and stop, and all motion is switched off for anybody whose device asks for reduced motion.
• Controls are at least 44 pixels tall, which is the target size a thumb needs.
• A control that records what you chose looks different from a control that invites you to press it, so choice is not signalled by colour alone.
• Bands are always written out — good, conditional, avoid — beside any colour that carries the same meaning.
• Filters announce themselves as pressed or not pressed, rather than as tabs, because several can be on at once.
• Every image carries a text alternative, and the pages are built from real headings, lists and tables rather than styled boxes.
• Pages respect the display area the phone leaves usable, so nothing sits under a notch or a home indicator.

4. What does not meet the standard yet

The Around and Investment maps

The map is drawn on a canvas and an area is chosen by tapping it. There is no keyboard route to an area and no text alternative for the coloured surface, so WCAG 1.1.1 and 2.1.1 are not met on those two screens. Once a panel is open, every figure in it is ordinary text and is read correctly — that is a mitigation, not a fix. A list view of the same districts is the intended remedy.

Steps that need a sensor

Some property-check steps ask you to hold the phone against a wall or point it at a window. If you cannot, refuse the permission or skip the step: the walk continues, the step is counted as unchecked, and the summary says so. No score silently treats a skipped step as a passed one.

The interface is in English only

Only these legal pages are published in Italian. For a service offered in Italy that is an accessibility problem as well as a translation one, and it is the largest single item on the list.

Some illustrations are placeholders

A few screenshots on the public pages are labelled placeholders. They carry text alternatives that describe what they will show.

No independent audit

Everything above is a self-assessment carried out by the people who build it. It has not been reviewed by an external auditor or by a disabled-users panel, and self-assessment finds fewer problems than either.

5. If something is not reachable for you

Write to us at the address at the end of this page and tell us what you were trying to reach. We will send you the same information another way — the figures behind a map area as plain text, for instance — and we will treat it as a defect rather than as a request.

We answer within 10 working days. If we cannot fix something quickly we will say when we expect to, rather than leaving it open.

6. The legal position

The European Accessibility Act — Directive (EU) 2019/882, brought into Italian law by Legislative Decree 82/2022 and applicable from 28 June 2025 — sets accessibility requirements for consumer services and points at the standard EN 301 549.

Art. 4(5) of that Directive exempts microenterprises providing services, meaning those with fewer than 10 people and turnover or a balance sheet total no greater than €2 million. The separate Italian route through Law 4/2004, as amended, attaches to private operators whose average turnover over the last three years is above €500 million. Nesso is below both, so the binding obligations do not apply to it today.

We publish this statement and hold the product to WCAG 2.1 AA anyway. An exemption based on how small we are is not a reason to build something people cannot use, and it stops applying the moment we grow.

7. If we do not put it right

Tell us first, using the address at the end of this page. If you are not satisfied with the answer, the Agenzia per l’Italia Digitale (AgID) is the Italian authority that supervises digital accessibility and receives reports, at www.agid.gov.it.

8. About this statement

Prepared on 7 September 2026 by self-assessment. The measured items in section 3 are checked automatically on every build; the rest was reviewed by hand on a phone. This statement is reviewed whenever a screen changes materially, and at least once a year.